Award Guides

Storage Services and Wholesale Award Guide

February 27, 2023
0 min read
Award Guides

This blog is a complete summary of the Storage Services and Wholesale Award, covering all main pay categories that determine the calculation of pay. The full version of the award can be found here.

About the Storage Services and Wholesale Award 2020 [MA000084]

The award covers employees working in the storage services and wholesale industry in Australia. This means the receiving, handling, storing, freezing, refrigerating, bottling, packing, preparation for sale, sorting, loading, dispatch, delivery, or sale by wholesale, of produce, goods or merchandise as well as activities and processes connected, incidental or ancillary.

Key Takeaways - Storage Services and Wholesale Award 

  • The ordinary hour spread (7am - 5.30pm) can be moved by up to one hour forward/up to one hour back by agreement 
  • There is no rest break and meal break schedule set out in the award (other than what is outlined in Clause 14.1 and 14.2)
  • Ordinary hours can be worked on Saturday and Sunday by agreement between the employer and employee
  • *the spread of afternoon shift hours can be moved by up to one hour forward/up to one hour back by agreement

Classification

Types of Employment

Full-time, Part-time, Casual

Adult Employee

>= 19 years

Junior Employee

< 19 years

Apprentice

N/A for SSW Award

Shift work

Yes

Classifications

  • Storeworker Grade 1 - 4
  • Wholesale Employee Level 1 - 4

Hours of work

 

Ordinary hours per week

Minimum hours

Leave entitlements

Full-time

Average 38 hours

(over 4 weeks)

N/A

Yes

Part-time

Less than 38 hours

3 hours

Yes

Casual

No guaranteed hours

4 hours

Yes*

 

 *From 1 February 2023, all employees (including casuals) of non-small business employers can access 10 days of paid family and domestic violence leave in a 12 month period. 

* From 1 August 2023, all employees (including casuals) of small business employers can access 10 days of paid family and domestic violence leave in a 12 month period.

 

Condition

Day workers (non Shiftworkers)

Shiftworkers

Ordinary hours span

Monday to Friday, 7:00am - 5:30pm*

Saturday, Sunday by agreement 

* alterable up to one hour at either or both ends, by agreement

Monday to midnight Friday 

Max Ordinary hours

8 hours per day (or up to 10 hours by agreement).

8 hours per day (or up to 10 hours by agreement).

Ordinary hours

Ordinary hours will be worked on 4 or 5 days of not more than 8 hours (Monday to Friday inclusive) each continuously

Average 38 hours a week over 4-5 days

38 hours per week; 

8 hours in 1 day

38 hours in 1 week

76 hours in 14 consecutive days

114 hours in 21 consecutive days 

152 hours in 28 consecutive days

Rest break

Paid rest break (10 minutes) each morning and afternoon

Paid rest break (10 minutes) each morning and afternoon

Meal break

Unpaid meal break (30 - 60 minutes) after 5 hours of work

Unpaid meal break (30 - 60 minutes) after 5 hours of work

Rest period (break between shifts)

10 consecutive hours after overtime

 

Breaks

  • Employees are entitled to an unpaid meal break (30 - 60 minutes) after 5 hours of work
  • Employees are entitled to a paid rest break (10 minutes) each morning and afternoon

Minimum rates

Junior rates

Age

Percent of weekly rate for Storeworker Grade 1 or Wholesale Employee Level 2%

Under 16 years of age 

40%

16 years of age

50%

17 years of age

60%

18 years of age

70%

19 years of age and over

Appropriate adult rate

Higher duties 

  • Employees who temporarily work at a higher classification is paid as follows: 
  • ~~If up to 3 hours is worked: prescribed higher rate for time worked (for a minimum of 1 hour)
  • ~~If over 3 hours is worked: a full day’s pay at the higher rate 
  • ~~Over 20 hours in a week: a full week’s pay at the higher rate

Overtime rates (Day workers and Shift workers)

Overtime - Full-time/part-time 

% of ordinary hourly rate

Monday to Saturday - First 2 hours

150%

Monday to Saturday - After 2 hours

200%

Sunday

200%

Public holiday

250%

Overtime - Casual 

% of ordinary hourly rate

(including casual loading)

First 2 hours 

175%

After 2 hours

225%

 

  • Overtime is paid for hours worked in excess or outside the ordinary hours specified in the award 

Penalties/Loading

Time of ordinary hours worked 

% of ordinary hourly rate

Saturday

150%

Sunday

200%

Public Holidays 

250%

 

  • Minimum payment for Saturday is 3 hours, except when overtime is worked immediately before or after ordinary hours of work
  • Minimum payment for Sunday is 4 hours, except when overtime is worked immediately before or after ordinary hours of work

Call back

If an employee finishes work for the day and called back to work they are paid the following: 

  • Monday - Friday is paid a minimum of 4 hours
  • If recalled after 12 noon on a Saturday, paid a minimum of 4 hours at 200%
  • Sunday is paid a minimum of 4 hours at 200% and each recall after is paid at 200% for actual time worked

Shiftwork penalty rates

Time of ordinary hours worked

% of ordinary hourly rate

Early morning shift

(Shift starts between 2am - 7am)

112.5%

Afternoon shift

(Shift ends after 6pm - midnight)*

115%

Night shift

(shift ends after midnight - 8.30am)

130%

Friday midnight - Saturday midnight 

150%

Saturday midnight - Sunday midnight 

200%

Public holidays 

250%

 

*the spread of afternoon shift hours can be moved by up to one hour forward/up to one hour back by agreement

  • Ordinary hours are between Monday and midnight Friday
  • Ordinary hours are to be worked over 4 or 5 days
  • Ordinary hours should not be more than 8 hours (or 10 by agreement)
  • Saturday and Sundays are worked by agreement

Allowances

Wage-related allowances

First aid allowance

$14.19 per week

Cold work allowance


Temperature

$ per hour

or part thereof

From -15.6°C to -18.9°C

0.95

Less -18.0°C to -23.3°C

1.42

Less than -23.3°C

1.89

 

Expense-related allowances

Meal allowance

$18.19  if more than one hour overtime is worked 

Travel allowance

Travelling rate is paid at ordinary rate except; 

  • Sundays and public holidays are paid at 150% of minimum hourly rate. 

Provision of tools 

Reimbursed for cost of tools: 

  • Required to use for work and 
  • Tools not provided by employer

Protective clothing & uniforms 

Employer to provide overalls to or reimburse for cost of overalls when: 

  • Person employed in a paint manufacturer’s store; or 
  • An employee normally lifts or carries crates/containers likely to damage clothing 

If required to wear a special uniform/dress/clothing, it is provided and laundered by the employer, or the employer will reimburse the laundering cost of clothing. 


If work performed is unusually dirty, wet or obnoxious in nature, suitable protective clothing/footwear is provided by the employer or reimbursed to the employee for cost of clothing/footwear. 

Damaged personal effects allowance 

$1022.00 for replacement of dentures/prescription spectacles if damaged

 

Leave

  1. Annual leave - NES
  2. Personal/carer’s leave and compassionate leave - NES
  3. Parental leave and related entitlements - NES
  4. Community service leave - NES
  5. Family and domestic violence leave - NES

Public Holidays

  • By agreement between employer and employee, another day can be substituted for the public holiday/part day public holiday
  • If an employee is entitled to a rostered day off that falls on a public holiday, they can take alternative day/part day off by agreement

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