*Last updated 13/02/2023
Hospitality industry General Award 2020: Complete Summary
This blog is a complete summary of the Hospitality Industry General Award, covering all main pay categories that determine the calculation of pay. The full version of the award can be found here.
About the Hospitality Industry General Award MA000009
The Hospitality Industry General Award (HIGA) covers most employees working in:
- residential or tourist accommodation including hotels, motels, services apartments and resorts
- caterers
- casinos, bars, nightclubs & pubs as well as some restaurants.
Key takeaways
Shiftworkers
The Award does not have specific provisions for shift workers. Employees who work mornings are entitled to penalty rates but are not shift workers.
Ordinary hours
Minimum and maximum daily hours vary between full-time, part-time and casual employees.
- ~~A full-time employee must work a minimum of 6 ordinary hours hours on any day and a maximum of 11.5 ordinary hours on any day
- ~~A part-time employee must work a minimum of 3 ordinary hours and maximum of 11.5 ordinary hours of any day
- ~~A casual employee must be engaged for a minimum of 2 consecutive hours on each occasion and a maximum of 12 hours per day or shift
Breaks
Employees are entitled to an additional 20 minute rest break when required to work more than:
- ~~5 continuous hours after an unpaid meal break; or
- ~~2 hour overtime after the employee finishes their rostered hours.
Juniors
Junior rates vary depending on whether the employee is a junior office employee a junior employee other than a junior office employee
Annualised wage arrangements
- Clause 24 contains provisions for annualised wages for full-time employees within the Managerial Staff (Hotels) classification.
- By agreement, a full-time employee will be paid an annualised wage of an amount which is 25% more than the prescribed minimum wage instead of calculating and paying an employee’s wage based on the hours actually worked
- An annualised wage arrangement can include some or all of the below entitlements:
- ~~Minimum award rates for the employees classification level
- ~~Overtime rates
- ~~Penalty rates for early morning, evening, late night, weekend and public holiday work
- ~~Annual leave loading
- ~~Additional public holiday arrangements for full-time employees
- An employee cannot be required to work in any roster cycle in excess of:
- ~~An average of 18 ordinary hours which would attract a penalty rate (excluding hours worked between 7:00pm to midnight);
- ~~An average of 12 overtime hours per week in excess of ordinary hours
- If an employee works in excess of the above, the hours are not included in the annualised wage arrangement and is paid separately.
Salaries absorption
- Clause 25 contains provisions for salary absorption for all employees within the Managerial Staff (Hotels) classification. Employees are paid a salary that is at least 125% of the annual salary applicable to them however are to not benefit from the conditions under:
- ~~Part time employees
- ~~Ordinary hours of work and rostering arrangements
- ~~Breaks, allowances, overtime, penalty rates
- ~~Payment for annual leave loading
- ~~Additional public holiday arrangements for full-time employees; and
- ~~Deduction for provisions of employee accommodation and meals.
- Employees must be rostered to have 8 days off each 4 week cycle
- Employees required to work on a public holiday is entitled to paid time off equivalent to time worked on the public holiday
Classifications
|
Types of Employment
|
Full-time, Part-time, Casual
|
|
Junior Employee
|
< 21 years
|
|
Apprentice
|
Yes
|
|
Shift work
|
No
|
|
Classifications
|
Wage Level (General)
- Introductory Level
- Level 1 -6
- Managerial Staff (Hotels)
Wage Level (Casino Gaming)
- Introductory Level
- Level 1 - 6
|
|
Ordinary hours span
|
N/A - ordinary span of hours not specified
|
Hours of work
|
Employment type
|
Ordinary hours per week
|
Minimum daily hours
|
Maximum daily hours
|
Leave entitlements
|
|
Full-time
|
38 hours per week
|
6 hours
|
11.5 hours
|
Yes
|
|
Part-time
|
8 to less than 38 hours
|
3 hours
|
11.5 hours
|
Yes
|
|
Casual
|
No guaranteed hours
|
2 hours
|
12 hours
|
N/A
|
|
Condition
|
|
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Ordinary hours span
|
Ordinary span of hours not specified in Award. Penalties are applicable for hours worked at specified times/days.
|
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Average hours
|
Full-time employees can work the average of 38 ordinary hours in the following ways:
- a 19 day month, of 8 hours per day;
- 4 days of 8 hours and one day of 6 hours;
- 4 days of 9.5 hours per day;
- 5 days of 7 hours and 36 minutes per day;
- 76 hours over a 2 week period with a minimum of 4 days off each 2 week period;
- 152 hours each 4 week period with a minimum of 8 days off each 4 week period;
- 160 hours each 4 week period with a minimum of 8 days off each 4 week period plus an accrued day off;
- any combination of the ways set out above
|
|
Rest break
|
- Paid 20 minute rest break (may be taken as two 10 minute rest breaks) when 8 hours or more is worked
- Two paid 20 minute rest breaks when more than 10 hours is worked
|
|
Additional rest break
|
Additional paid 20 minute rest break when worked more than:
- 5 continuous hours after an unpaid meal break; or
- 2 hours overtime after end of rostered hours
|
|
Meal break
|
Unpaid meal break of more than 30 minutes when more than 6 hours is worked
|
Overtime
Full-time employees:
- ~~Excess of 38 hours per weeks (or average of 38 hours per week)
- ~~Excess of maximum daily hours
- ~~Work on a rostered day off/accrued day
Part-time employees:
- ~~Excess of 38 hours per weeks (or average of 38 hours per week)
- ~~Excess of maximum daily hours
- ~~Excess of rostered hours.
- ~~Work on a rostered day off/accrued day
Casual employees:
- ~~Excess of 38 hours per weeks (or average of 38 hours per week)
- ~~Excess of maximum daily hours
Overtime minimum payment
- ~~Full-time and part-time employee who works overtime on RDO or accrued day off are paid a minimum of 4 hours
- ~~Not applicable if work is part of normal roster that begun on the day before the RDO/accrued day or is overtime that is continuous from previous days duty
Recall / callback
- ~~No provisions in Award however there is a Split Shift allowance clause
Overtime rates
Overtime
|
% of ordinary hourly rate
|
|
Monday to Friday - First 2 hours
|
150
|
|
Monday to Friday - After 2 hours
|
200
|
|
Midnight Friday to midnight Sunday
|
200
|
|
Rostered day off
|
200
|
Penalties
Full-time and part-time employees are paid a minimum 4 hours on public holidays
Casual employees are paid a minimum of 2 hours on public holidays
Employees are paid 125% on Christmas Day (when it falls on a weekend and is not a public holiday) for hours worked + employee allowed to take a substitute day off
Penalty Rates
|
Ordinary hours worked on:
|
% of ordinary hourly rate
|
|
|
Full-time/part-time
|
Casual
|
|
Monday to Friday - 7.00am to 7.00pm
|
100%
|
125%
|
|
Monday to Friday - 7.00pm to midnight
|
100% plus $2.37 per hour/part hour*
|
125% plus $2.37 per hour/part hour*
|
|
Monday to Friday - Midnight to 7.00am
|
100% plus $3.55 per hour/part hour*
|
125% plus $3.55 per hour/part hour*
|
|
Saturday
|
125%
|
150%
|
|
Sunday
|
150%
|
175%
|
|
Public holiday
|
225%
|
250%
|
Junior Rates
|
Junior employees (other than junior office employees
|
Junior office employees
|
|
Age
|
%
|
Age
|
%
|
|
16 years and under
|
50
|
16 years and under
|
55
|
|
17 years of age
|
60
|
17 years of age
|
65
|
|
18 years of age
|
70
|
18 years of age
|
75
|
|
19 years of age
|
85
|
19 years of age
|
90
|
|
20 years of age
|
100
|
20 years of age
|
100
|
Allowances
|
All-purpose allowances
|
All purpose allowances are included in rate of pay when calculating any penalties, loadings or payment while on annual leave
|
|
Fork-lift driver allowance
(All-purpose allowance)
|
$0.36 per hour
Part-time/casual drivers employed prior to 23 January 2020 are paid an additional allowance of:
$2.70 per day (up to a maximum $13.49 per week)
|
|
Meal allowance
|
$13.95
Paid when full-time/part-time employee works more than 2 hours overtime
|
|
Tool and equipment allowance
|
$1.86 per day or part day (maximum $9.11 per week)
For cooks or apprentices required to provide their own tools, or reimburse for utensils required for the employee to work.
|
|
Special clothing allowance
|
Wear special clothing
Reimburse when required to wear special clothing not supplied by the employer.
Laundering
If responsible for laundering special clothing, then a weekly allowance amount is agreed between the employer and employee, or the employee is reimbursed for the laundering costs.
If Catering employee
- $6.00 per week for full-time
- $2.05 for each uniform for part-time/casual
If Motel employee
- $2.40 for each uniform (maximum $7.45 per week)
|
|
Motor vehicle allowance
|
$0.85 per kilometre
|
|
Working late
|
Employer pays for reasonable cost of transport when employee finishes work at time when it is unreasonable for them travel by usual means home
|
|
Working early
|
Employer pays for reasonable cost of transport when employee starts work at time when it is unreasonable for them travel by usual means home
|
|
Working away from usual place of work
|
When full-time or part-time employees are required to work 80+ kilometres away from their usual place of work, the employer pays for reasonable fare for travel from the employee's usual place of work to the new place of work.
|
|
Airport catering travel allowance
|
$7.28 per day of work for airport catering employee
|
|
First aid allowance
|
$10.79 per week - full-time employee
$2.16 per day (maximum $10.79 per week) - part-time/casual employee
|
|
Airport catering supervisory allowance
(All-purpose allowance)
|
For employee of an airport catering employer required to supervise other employees:
- Up to 5 employees = $17.99 per week
- 6 - 10 employees = $24.74 per week
- 11 - 20 employees = $27.88 per week
- More than 20 employees = $46.77 per week
|
|
Split shift allowance
|
For full-time or part-time employees who work split shifts on any day:
- $2.97 per day when period between shifts is between 2 and 3 hours
- $4.50 per day when period between shifts is more than 3 hours
|
|
Overnight stay allowance
|
$53.97 per overnight stay
+
150% of ordinary rate for work performed of more than one hour in duration during an overnight stay.
When an employee is required to stay overnight at employers premises to assist guests outside ordinary business hours.
|
Leave - NES
- Annual leave
- Personal/carer’s leave and compassionate leave - NES
- Parental leave and related entitlements - NES
- Community service leave - NES
- Unpaid family and domestic violence leave - NES
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