Award Guides

Hospitality Industry General Award Guide 2022

August 24, 2022
0 min read
Award Guides

Hospitality industry General Award 2020: Complete Summary 

This blog is a complete summary of the Hospitality Industry General Award, covering all main pay categories that determine the calculation of pay. The award was last updated July 1, 2022. 

About the Hospitality Industry General Award MA000009 

The Hospitality Industry General Award (HIGA) covers most employees working in tourist and accommodation services, casinos, bars, nightclubs & pubs as well as some restaurants. 

Key takeaways

Shiftworkers

The Award does not have specific provisions for shift workers. Employees who work mornings are entitled to penalty rates but are not shift workers. 

Ordinary hours

Minimum and maximum daily hours vary between full-time, part-time and casual employees.

  • ~~A full-time employee must work a minimum of 6 ordinary hours hours on any day and a maximum of 11.5 ordinary hours on any day
  • ~~A part-time employee must work a minimum of 3 ordinary hours and maximum of 11.5 ordinary hours of any day
  • ~~A casual employee must be engaged for a minimum of 2 consecutive hours on each occasion and a maximum of 12 hours per day or shift 

Breaks

Employees are entitled to an additional 20 minute rest break when required to work more than:

  • ~~5 continuous hours after an unpaid meal break; or
  • ~~2 hour overtime after the employee finishes their rostered hours.

Juniors

Junior rates vary depending on whether the employee is a junior office employee a junior employee other than a junior office employee

Annualised salaries

Clause 24 contains provisions for annualised salaries for employees (other than casuals) within the Managerial Staff (Hotels) classification. An annualised salary must be at least 125% of the minimum weekly rate that would be applicable

The weekly equivalent is determined by dividing the annual salary by 52 and rounding the result to the nearest $0.10.

Must be rostered to have a minimum of 8 days off duty during each 4 week cycle of work

Paid for public holidays not worked

Salary absorption

Clause 25 contains provisions for salary absorption for all employees within the Managerial Staff (Hotels) classification. Employees are paid 125% of the annual salary applicable to them however is not entitled to the terms and conditions under:

  • ~~Part time employees
  • ~~Ordinary hours of work and rostering arrangements
  • ~~Breaks, allowances, overtime, penalty rates
  • ~~Payment for annual leave loading
  • ~~Additional public holiday arrangements for full-time employees; and
  • ~~Deduction for provisions of employee accomodation and meals

Classifications

Types of Employment

Full-time, Part-time, Casual

Junior Employee

< 21 years

Apprentice

Yes

Shift work

No

Classifications

Wage Level (General) 

  • Introductory Level 
  • Level 1 -6
  • Managerial Staff (Hotels) 

Wage Level (Casino Gaming) 

  • Introductory Level
  • Level 1 - 6

Ordinary hours span

N/A - ordinary span of hours not specified

Hours of work

Employment type

Ordinary hours per week

Minimum daily hours

Maximum daily hours

Leave entitlements

Full-time

38 hours per week

6 hours

11.5 hours

Yes

Part-time

8 to less than 38 hours

3 hours

11.5 hours

Yes

Casual

No guaranteed hours

2 hours

12 hours

N/A

 

Condition

 

Ordinary hours span

Ordinary span of hours not specified in Award. Penalties are applicable for hours worked at specified times/days.

Average hours

Full-time employees can work the average of 38 ordinary hours in the following ways: 

  • a 19 day month, of 8 hours per day;
  •  4 days of 8 hours and one day of 6 hours;
  • 4 days of 9.5 hours per day;
  • 5 days of 7 hours and 36 minutes per day;
  • 76 hours over a 2 week period with a minimum of 4 days off each 2 week period;
  • 152 hours each 4 week period with a minimum of 8 days off each 4 week period;
  • 160 hours each 4 week period with a minimum of 8 days off each 4 week period plus an accrued day off;
  • any combination of the ways set out above

Rest break

Paid 20 minute rest break (may be taken as two 10 minute rest breaks) 

Additional rest break 

Additional paid 20 minute rest break when worked more than: 

  • 5 continuous hours after an unpaid meal break; or 
  • 2 hours overtime after end of rostered hours

Meal break

Unpaid meal break of more than 30 minutes

Overtime

Full-time employees:

  • ~~Excess of 38 hours per weeks (or average of 38 hours per week)
  • ~~Excess of maximum daily hours
  • ~~Work on a rostered day off/accrued day 

Part-time employees:

  • ~~Excess of 38 hours per weeks (or average of 38 hours per week)
  • ~~Excess of maximum daily hours
  • ~~Excess of rostered hours.
  • ~~Work on a rostered day off/accrued day 

Casual employees:

  • ~~Excess of 38 hours per weeks (or average of 38 hours per week)
  • ~~Excess of maximum daily hours

Overtime minimum payment

  • ~~Full-time and part-time employee who works overtime on RDO or accrued day off are paid a minimum of 4 hours 
  • ~~Not applicable if work is part of normal roster that begun on the day before the RDO/accrued day or is overtime that is continuous from previous days duty

Recall / callback

  • ~~No provisions in Award however there is a Split Shift allowance clause

Overtime rates


Overtime


% of ordinary hourly rate

Monday to Friday - First 2 hours

150

Monday to Friday - After 2 hours

200

Midnight Friday to midnight Sunday 

200

Rostered day off

200

Penalties

Full-time and part-time employees are paid a minimum 4 hours on public holidays

Casual employees are paid a minimum of 2 hours on public holidays 

Employees are paid 125% on Christmas Day (when it falls on a weekend and is not a public holiday) for hours worked + employee allowed to take a substitute day off

Penalty Rates

Ordinary hours worked on:

% of ordinary hourly rate

 

Full-time/part-time

Casual 

Monday to Friday - 7.00am to 7.00pm

100%

125%

Monday to Friday - 7.00pm to midnight

100% plus $2.37 per hour/part hour*

125% plus $2.37 per hour/part hour*

Monday to Friday - Midnight to 7.00am

100% plus $3.55 per hour/part hour*

125% plus $3.55 per hour/part hour*

Saturday

125%

150%

Sunday 

150%

175%

Public holiday

225%

250%

 

Junior Rates

Junior employees (other than junior office employees

Junior office employees

Age

%

Age

%

16 years and under 

50

16 years and under 

55

17 years of age

60

17 years of age

65

18 years of age

70

18 years of age

75

19 years of age 

85

19 years of age 

90

20 years of age 

100

20 years of age 

100

Allowances

All-purpose allowances 

All purpose allowances are included in rate of pay when calculating any penalties, loadings or payment while on annual leave 

Fork-lift driver allowance 

(All-purpose allowance)

$0.36 per hour 


Part-time/casual drivers employed prior to 23 January 2020 are paid an additional allowance of:

$2.70 per day (up to a maximum $13.49 per week)

Meal allowance 

$13.95 


Paid when full-time/part-time employee works more than 2 hours overtime

Tool and equipment allowance 

$1.86 per day or part day (maximum $9.11 per week)


For cooks or apprentices required to provide their own tools, or reimburse for utensils required for the employee to work.

Special clothing allowance 

Wear special clothing

Reimburse when required to wear special clothing not supplied by the employer.


Laundering

If responsible for laundering special clothing, then a weekly allowance amount is agreed between the employer and employee, or the employee is reimbursed for the laundering costs.


If Catering employee

  • $6.00 per week for full-time
  • $2.05 for each uniform for part-time/casual

If Motel employee 

  • $2.40 for each uniform (maximum $7.45 per week)

Motor vehicle allowance 

$0.85 per kilometre 

Working late

Employer pays for reasonable cost of transport when employee finishes work at time when it is unreasonable for them travel by usual means home

Working early

Employer pays for reasonable cost of transport when employee starts work at time when it is unreasonable for them travel by usual means home

Working away from usual place of work 

When full-time or part-time employees are  required to work 80+ kilometres away from their usual place of work, the employer pays for reasonable fare for travel from the employee's usual place of work to the new place of work.

Airport catering travel allowance 

$7.28 per day of work for airport catering employee 

First aid allowance 

$10.79 per week - full-time employee

$2.16 per day (maximum $10.79 per week) - part-time/casual employee

Airport catering supervisory allowance 

(All-purpose allowance)

For employee of an airport catering employer required to supervise other employees:

  1. Up to 5 employees = $17.99 per week 
  2. 6 - 10 employees      = $24.74 per week 
  3. 11 - 20 employees    = $27.88 per week 
  4. More than 20 employees = $46.77 per week

Split shift allowance

For full-time or part-time employees who work split shifts on any day:

  1. $2.97 per day when period between shifts is between 2 and 3 hours
  2. $4.50 per day when period between shifts is more than 3 hours

Overnight stay allowance 

$53.97 per overnight stay 

                      + 

150% of ordinary rate for work performed of more than one hour in duration during an overnight stay.

When an employee is required to stay overnight at employers premises to assist guests outside ordinary business hours.

Leave - NES

  1. Annual leave
  2. Personal/carer’s leave and compassionate leave - NES
  3. Parental leave and related entitlements - NES
  4. Community service leave - NES
  5. Unpaid family and domestic violence leave - NES
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